Who we are
KAYA ICE LTD, registered in England and Wales, company number 14671852. Registered office: Unit 4 Ferry Lane, Albright Industrial Estate, Rainham, Essex, RM13 9BU. We are responsible for the details you send us.
What we receive
When you send an order: your name, phone number, delivery address, delivery time, payment choice and any notes. When you apply to drive: your name, phone number, area, licence and vehicle details, availability and experience.
How we use it
To deliver your ice, contact you about your order, and take payment. For driver applications, to review your application and contact you about it. We never sell your details or use them for marketing without asking you.
Where it goes
Your message is sent through WhatsApp, which handles it under its own privacy policy. Our website is hosted by Cloudflare, which may process basic technical data such as your IP address to keep the site running and secure.
On your device
Your browser keeps an unsent draft of the order form on your own device, so you don't lose it if you leave the page. It never reaches us. We don't use cookies, tracking or advertising tools.
How long we keep it
Only as long as we need it to complete your order and meet our legal and tax obligations. Driver applications we don't take forward are deleted.
Your rights
You can ask to see, correct or delete the details we hold about you, or object to how we use them. Message us on WhatsApp at 07572 529757 or write to our registered office.
Questions or concerns
If you have a question about your details, or you're unhappy with how we've handled them, message us on WhatsApp and we'll sort it out.